Management systems

• Process management
• Quality management – ISO 9000
• Environmental management –
  ISO 14000,EMAS
• Information security management –
  ISO 27000
• Food safety management –
  ISO 22000, HCCP
• Occupational safety – PN 18000
• Integrated systems

TQM methods and tools

• Principles of Total Quality Management (TQM)
• Hoshin Kanri – Japanese method of cascading objectives throughout the organization
• Teamwork
• Classic and new
  TQM tools

• Top management diagnosis and planning
• Self-assessment, planning and implementing improvement activities
• Applying for EFQM recognitions and the EFQM Excellence Award

As the EFQM National Partner Organization:

• EFQM Club – benchmarking
• International School of Quality
• Excellence One Database

Q-system – electronic workflow and web portal supporting quality management systems

Risk management  Knowledge and innovation management  Corporate social responsibility  Change management  E-learning  Process survey tools  Balanced scorecard (BSC)
  IT systems – identification of requirements and design